We’re a small shop and we read every message. Most replies go out within 24 hours, Monday through Friday (Pacific Time).
By email
- General questions, partnerships, press:
hello@litandcozy.com - Order help, shipping, returns:
support@litandcozy.com — please include your order number
Customer service hours
Monday – Friday, 9 a.m. – 6 p.m. Pacific Time.
Closed weekends and US federal holidays.
Send us a message
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Registered business address
Lit & Cozy is a brand of Chaomao Supply Chain Management (Shenzhen) Co., Ltd. (潮贸供应链管理（深圳）有限公司).
Room 203, Telijinzuan Trading Building, Shuibei Community, Cuizhu Subdistrict, Luohu District, Shenzhen, Guangdong, China
This is our registered office in China, not a walk-in retail location. Orders ship from our overseas partner warehouses; transit times and carriers are listed in the Shipping Policy.